Shipping policy

We carefully prepare and package every order to ensure safe delivery.

Many of our products are handmade or produced to order. Production times are shown on the product page.

Once dispatched, customers receive tracking information whenever available.

Estimated delivery times vary depending on destination and customs processing.

Customers are responsible for any customs duties, VAT or import taxes required by their country.

Carrier delays, customs inspections and other circumstances beyond our control may occasionally extend delivery times.

If your parcel arrives damaged, please contact us within 48 hours and provide:

photographs of the damaged product;
photographs of the packaging;
photographs of the shipping label.

If a parcel is confirmed lost by the carrier, we will work with the customer to provide an appropriate solution in accordance with applicable law.